Digital Signage Troubleshooting: Common Problems And Fixes

Quick answer: Most digital signage problems come down to power, internet, app permissions or display settings. Check the player has power and Wi-Fi, the app is allowed to start on boot and display over other apps, and screen savers and sleep are turned off.

Screen Is Blank

Check the TV input is set to the right HDMI port, the player has its own power supply, and the signage app is open.

Content Is Not Updating

Check the player is connected to Wi-Fi and the playlist was published. Restart the app to force a refresh.

App Does Not Start After A Power Cut

Turn on auto start in the signage app and allow the Display over other apps permission on Android devices.

Screen Saver Or Sleep Interrupts Content

Turn the screen saver and sleep settings to Never on the player.

Images Look Blurry Or Cropped

Upload images in the same shape as the screen, usually 1920 by 1080 for landscape or 1080 by 1920 for portrait.

Video Stutters

Use MP4 (H.264) files, keep sizes reasonable and use a stronger Wi-Fi signal or a wired connection.

Frequently Asked Questions

Is PosterBooking free?

PosterBooking is free for your first 10 screen licences for 3 months, then $6.49 per screen per month. Fixed plans start at $52 a month.

Can I get help?

Yes. Email team@posterbooking.com or message us on WhatsApp.